Privacy Policy
Updated on November 8, 2026. This page explains, in plain words, what happens to the details you share when you call or email Toilet Repair Pro, how those details are used, and how to ask us a question about them. Toilet Repair Pro is a referral service that connects you with local technicians, and this policy is written for that model.
Details you share with us
When you call, we note your name, your phone number, the address where the toilet work is needed, and a short description of the problem: what the toilet is doing, which bathroom it is in, and when you would like a visit. When you email, we receive your email address and whatever you write in the message. That is the whole set — a toilet request does not call for much more than that.
Please do not send payment details, account passwords, or other sensitive numbers by email. A toilet job never needs them at this stage, and email is not the place for that kind of detail. If a message like that reaches us by mistake, tell us in a follow-up email and we will delete it from the thread.
How those details are used
Your details are used to handle your request: to call you back, to answer your email, and to connect your job with an independent local toilet specialist who serves your area. We also keep a simple record of calls and emails, so that if you contact us again about the same toilet, we can find the earlier notes and pick up where things left off instead of starting over.
Sharing with the technician who takes your job
To set up a visit, we share the job details with the one independent technician who takes your job. That means your name, phone number, the service address, and the description of the toilet problem — the details a technician needs to reach the right home, at the agreed time, ready to check the right toilet. We do not share your details with a list of companies, and we do not pass them along for unrelated marketing.
Call recording
Calls to this service run through a call network, and calls may be recorded by that network for quality checks and training. Recordings help the network confirm what was said on a call if a detail is ever in doubt. If you would rather not be on a recorded call, you can email us instead at [email protected] and handle the whole request in writing.
Cookies and website analytics
This website uses basic cookies — small files stored by your browser — so pages load well and a return visit is recognized. We also use simple analytics that count visits and show which pages people read, in totals rather than as a trail tied to your name. You can clear or block cookies in your browser settings at any time. The site will still work, and the phone number stays at the top of every page either way.
We do not sell personal information
We do not sell personal information. We do not trade it, rent it, or hand it to advertisers. The only sharing tied to your request is the job sharing described above, with the technician who takes your job, plus the call network and email tools that carry your call or message to us in the first place.
Your choices and questions
You can ask what details we hold about you, ask us to correct them, or ask us to delete them. Send the request by email to [email protected] and say which phone number or email address you contacted us from, so we can find the right record. Privacy questions go to that same address, and we reply there. If this policy changes, the updated text will be posted on this page with a new date at the top.